an employee came up to us and said my 7 year old nephew HAD to put a mask on, in which we responded with the fact that he’s 7 and he’s not required to, then he became rude and we then went to speak to a “manager”, who was even ruder. but the rule is that under 10 they don’t have to wear a mask. we are NOT anti maskers, we believe the masks are extremely important and completely agree with it. we were more than 6 feet away from everyone and both adults in our group were wearing masks. we gave him his asthma pump and he was fine. my nephew who is asthmatic was running back and forth playing with a dog and when he stopped he coughed a couple of times, because he has asthma, that’s what happens. they have signs posted at their business and it’s been the consensus that children under 10 do not have to wear a mask. if they treat humans like that, imagine how they treat the animals. i was prepared to purchase a dog but after the customer service i decided this wasn’t the place for me. after the manager was done with us, he stared me in my eye and started saying disgusting things about me and my family to the other employees. I do not recommend doing business here.Įxtremely rude staff, the manager was rude as well and kept cutting us off when we were trying to explain a situation to him. Today I gave them one last chance to make it right saying I would even be happy with store credit but it doesnt seem like they care. I was then told they were not going to reimburse me like I was told. Then they told me to go and get her and bring her back to the store and they kept her this time. I ended up having to drive all the way back to the store in person since I never got a call back. The next day, (after $2,968.64 worth of medical treatment) I called pet city and they said they were going to call the owner and call me back. I took her to gulf coast veterinarian specialists and they also confirmed that she had severe pneumonia and was in critical condition. Jerome from the solutions team told me to take her to the emergency room and that I would be reimbursed since the store was closed that day. That night her condition became increasingly severe and she could barely breathe by the morning. They sent me home with the puppy and 3 doses of medication. An employee there told me the puppy didnt have pneumonia and that vets usually over exaggerate to get money out of you. I called pet city and they told me to bring her back to the store. I took her to sunset animal hospital on April 3rd and she was diagnosed with severe pneumonia.
I purchased my frenchie on March 30th, 2021 for over $8,600. If this puppy turn out to be sick as well I will contact my Lawer to get my money back regardless of your policy you shouldn’t be selling sick dogs.
#Pet city houston reviews full
This is not a right policy you have scamming people and getting their money and not understanding the fact that your puppy is not healthy is not the customers fault and you should take full responsibility of this matter. Before I left the lady mentioned there will be no exchange if something is wrong with him and I only could exchange 1 time I have an appointment for Wednesday but if something is wrong with the puppy I honestly don’t know what to do. I had no option but getting the other yorki tht was there and this one already throw up 3 times since we got home and not playful like the other one. However today coming to find out is only exchange which made me very unhappy because they shouldn’t sell you a puppy for 4000 if it has health issues. The lady indicate at pet city Houston at the front if there is anything wrong with the puppy within 4 days that we didn’t caused we can take him back OR EXCHNAGE. They recommend me to go back and return the puppy, she provided that on the written note for me to take back. We get home and puppy is not play full at all, have a hard time breathing I took him to vet this morning and she indicated puppy has a respiratory issue, need to return him ASAP and it’s very clear to any other vet that this dog Have issues. Just bought a yorki puppy last night for my 8 years old daughter.
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